Support

BRANDS APPS PRODUCTS

Cavallo Apps Support

We'd love to hear from you! Email us anytime to tell us what you think about our apps.
Your feedback is important in helping us continue to develop entertaining and educational
apps that your children will love!

Have suggestions? email: suggestions@cavallomedia.com
For technical issues, please check our FAQs below or email: support@cavallomedia.com

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Frequently Asked Questions

DOWNLOADING / INSTALLING APPS --

Which iOS is required?

The iPhone / iPod touch apps require iOS 3.0 or later.
The iPad apps (HD) require iOS 3.2 or later.
For instructions on how to download the latest iOS, see “Updating” here:http://support.apple.com/kb/HT1414

Why can’t I download the app on iTunes?

Check to see if you have the required iOS.
See FAQ “Which iOS is required?” for details.

Why can’t I sync the app with my iPod touch?

Check to see that you have iOS 3.0 or later (an Apple requirement).
See FAQ “Which iOS is required?” for details.

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LETTER BUDDIES ALPHABOOKS GENERAL USAGE --

How to Select a Book:

From the Main Menu page, tap on a Letter Buddies character to read the corresponding AlphaBook.
(ie choose Active A to read the A Book)

How to Turn Pages:

At any time, you can easily change the page forward or backward by using a simple swiping motion
with your finger to the left or right.

How to Replay Audio:

Double tap the screen to replay the audio on any given page.

How to Return to Main Menu:

When reading a book, you can return to the Main Menu at any time. Touch the screen of the page
that you are reading to access the header and then select the “AlphaBooks” button to go back to
the Main Menu.

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TROUBLESHOOTING: SOUND & HIGHLIGHTING PROBLEMS --

Why can’t I hear any audio?

Check the Ring/Silent switch button on the upper left corner of your iPhone and make sure that
the orange dot is not showing.
Go to the Settings Page from the Main Menu to make sure that the audio is turned “ON”
Turn up the volume using the buttons on the left side of your iPhone.
Please restart your device. See “restart” here:
iPhone: http://www.apple.com/support/iphone/troubleshooting/phone/#
iPod touch: http://www.apple.com/support/ipodtouch/assistant/itunes/
iPad: http://www.apple.com/support/ipad/assistant/itunes/

Why isn’t the text highlighting?

Go to the Settings Page from the Main Menu to make sure that the highlighting is turned “ON”

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TROUBLESHOOTING: DEVICE PROBLEMS --

How do I restart my device?

How do I delete an app and re-download?

Delete the application from your device. Press down on the icon until all your icons start shaking.
An X should appear on the top corner of the icon. Press the X, and you will be prompted to delete.
Re-download the application with the same iTunes login, and you will not have to purchase it again. See:http://support.apple.com/kb/HT2519.
Please restart your device after re-downloading. See “restart” here:
iPhone: http://www.apple.com/support/iphone/troubleshooting/phone/#
iPod touch: http://www.apple.com/support/ipodtouch/assistant/itunes/
iPad: http://www.apple.com/support/ipad/assistant/itunes/

Can I re-download for free?

Yes. Re-download the application with the same iTunes login, and you will not have to purchase it again. See:http://support.apple.com/kb/HT2519.